BillingNudge exists for professional follow-up on legitimate business invoices. These rules protect recipients, customers, and email deliverability.
Required use
- Use accurate invoice facts and contact only a client with whom you have a legitimate business relationship.
- Have the legal right and appropriate permission to send the communication.
- Use truthful, professional wording and identify the business seeking payment.
- Promptly mark an invoice paid, pause, or cancel when follow-up should stop.
- Honor recipient objections and comply with applicable privacy, commercial-email, consumer-protection, debt-collection, and sanctions laws.
Prohibited use
- Unsolicited marketing, purchased lists, lead generation, phishing, impersonation, malware, or deceptive links.
- Fictitious, altered, disputed, personal, consumer, unlawful, or already-paid debts presented as legitimate business invoices.
- Threats, harassment, discriminatory language, public shaming, false legal claims, or attempts to evade recipient blocks.
- Using multiple accounts, recipients, identities, or altered schedules to bypass limits or enforcement.
- Collecting sensitive credentials or payment-card data in reminder text or invoice links.
- Testing against or disrupting the service, providers, or other users without written authorization.
Enforcement
We may pause reminders, suppress an address, limit activity, request verification, suspend an account, preserve evidence, or report unlawful conduct. We consider delivery complaints, bounces, usage patterns, recipient reports, and context. Restoration does not automatically resume a paused sequence.
Report abuse
Recipients can use the unique report link included in a BillingNudge reminder or visit Report abuse. Reports are reviewed as operational alerts and should include only the information needed to investigate.
Contact
Questions about this policy can be sent to abuse@billingnudge.com.