BillingNudge is designed to make the next action visible. If something is unclear, email support@billingnudge.com from your account address. Include the invoice number but never send a password, Google credential, payment-card number, or client message content.
Before a reminder sends
New invoices remain drafts. Review each enabled message and its local send time, then select Approve and activate. Saving wording alone never activates a sequence.
Stopping reminders
Use Mark paid as soon as payment arrives. Pause when follow-up may continue later, or cancel when it should end permanently. If a stop action reports a failure, keep the page open and retry; do not assume sending stopped until the interface confirms it.
Delivery status
- Accepted: the email provider accepted the request.
- Delivered: the recipient server reported delivery, not necessarily that a person read it.
- Delayed: the provider is still attempting delivery.
- Bounced, failed, or complained: future reminders pause and the dashboard marks the invoice for attention.
Billing
Open Settings → Billing to start Solo or use Stripe’s portal to update payment details, change renewal, or cancel. Product access changes only after Stripe confirms the subscription through a signed webhook.
Account and data
Settings → Security & data lets you download a JSON export or request deletion. Deletion immediately stops sending and schedules permanent erasure after 30 days. Sign in again if a sensitive action asks for recent authentication.
Abuse and security
Recipients should use Report abuse. Security researchers or users reporting a vulnerability should email security@billingnudge.com and avoid accessing other people’s data.
Response expectations
During the initial launch, support is handled by the founder during U.S. business hours. Urgent abuse, duplicate-send, or security reports are prioritized; ordinary requests are answered as capacity allows.